Refund Policies

Treatment Fee Refund Policy

There is a two week administrative hold on treatment fees paid by new clients. Should the client covered by these fees return to Last Door as a client prior to our year end (August 31st ) any funds held an the Administrative hold under his name can be applied to his continuing treatment. After the first two weeks, any unused treatment fees will be refunded in total to the original payee. Refunds will be made in the same manner they were paid and to the original payee only.

Merchandise Refund/Return Policy

Last Door issues refunds for undamaged or unused merchandise that has been returned to Last Door Recovery Society within 14 days of purchase. Purchaser must pay all shipping and handling costs for the return of merchandise. Refunds are made using the same method as the original payment. No refunds will be made without a receipt.

Donations Receipts Policy

Donation receipts are issued at the end of the calendar year unless requested sooner by the donor. Contact our main office @ 604-525-9771 or -188-525-9771 for special requests regarding tax receipts.